privacy policy

This Privacy Policy describes how LBZ ("we", "us", or "our") collects, uses, and protects your personal information when you visit, use, or make a purchase from our website lbz.co.in (the "Site") or otherwise communicate with us regarding our products and services.

By using our Site or placing an order, you agree to the practices described in this Privacy Policy. Information We Collect When you visit our website, create an account, place an order, or contact us, we may collect certain personal information, including: - Your name - Email address - Phone number - Billing address - Shipping address - Order and purchase details - Payment confirmation and transaction-related information - Information you provide when contacting customer support We do not directly store your complete credit/debit card or banking information.

Payments are processed through third-party payment service providers, which handle payment information according to their own privacy policies and security practices. Information Collected Automatically When you browse our website, certain information may be collected automatically through cookies and similar technologies.

This may include: - IP address - Browser and device information - Pages you visit - Website usage information - General interaction with our website We use this information to operate, maintain, secure, and improve our website and shopping experience.

How We Use Your Information We may use your personal information to: - Process and fulfill your orders - Process payments - Arrange shipping and delivery - Send order confirmations and updates - Communicate with you about your orders, returns, or exchanges - Respond to customer-service requests - Improve our website, products, and services - Prevent fraud, misuse, or unauthorized activity - Send promotional communications where permitted and where you have chosen to receive them - Comply with applicable legal and regulatory requirements Cookies Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, understand how visitors use our Site, and improve our services. Our website is powered by Shopify, which may use cookies and similar technologies as part of its services

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the website.

Shopify Our online store is powered by Shopify. Shopify may process information collected through our website in order to provide and support the online store, payment-related services, security, analytics, and other functionality. You can review Shopify's privacy practices through Shopify's official privacy policy.

Payment Information When you make a purchase, your payment may be processed through third-party payment providers. LBZ does not directly receive or store your complete card details, passwords, or banking credentials. Payment providers process your payment information according to their own privacy policies and security measures.

Shipping and Delivery To fulfill your orders, we may share necessary information such as your name, phone number, shipping address, and order details with shipping and logistics service providers.

This information is shared only to the extent reasonably necessary to deliver your order and provide related services. Third-Party Services We may use third-party service providers to help us operate our business, including: - Shopify - Payment processors - Shipping and logistics providers - Website and analytics service providers - Customer-support and communication services These third parties may process your information only as necessary to provide their services and are expected to handle information according to their applicable privacy policies.

Marketing CommunicationsIf you choose to receive promotional communications from us, we may contact you by email, SMS, WhatsApp, or other available communication channels regarding products, offers, launches, or promotions.

You can opt out of promotional emails at any time by using the unsubscribe option included in the email or by contacting us.

We may still contact you with essential non-promotional communications relating to your orders, payments, shipping, returns, or other transactions. Data Security We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.Data Retention We retain personal information only for as long as reasonably necessary to: - Fulfill your orders and provide our services - Maintain business and transaction records - Comply with legal and regulatory obligations - Resolve disputes - Prevent fraud and misuse - Enforce our policies and agreements Children's Privacy Our website and services are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information where required. Third-Party Links Our website may contain links to third-party websites, social-media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

Your Privacy Rights Depending on applicable law, you may have rights regarding your personal information, including the right to: - Request access to information we hold about you - Request correction of inaccurate information - Request deletion of certain personal information - Withdraw consent where processing is based on consent - Opt out of promotional communications To make a privacy-related request, please contact us using the details below.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements. Any updated version will be posted on this page with a revised "Last updated" date. Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at: LBZ Shadu Vasvani Kunj Road, Railnagar Rajkot, Gujarat – 360001 India Email: lbzofficialshop@gmail.com --- 2026 LBZ. All rights reserved.