Return & refund policy

Refund & Return Policy

 Eligibility Returns are accepted only if you receive a wrong item, defective item, or damaged item. Returns will not be accepted for change of mind, incorrect size selection, or any other reason unrelated to a wrong, defective, or damaged product.

Unboxing Video A complete, continuous unboxing video is mandatory for all return or refund requests. The video must clearly show the package and the product from the moment the package is opened, including a 360° view of the package and its contents.

 Without a valid unboxing video, we will not be able to process a return or refund request.

 Return Process - Contact our support team  at lbzofficialshop@gmail.com within 24 hours of receiving your order. - Clearly mention whether you received a wrong, defective, or damaged item. - Submit the complete unboxing video along with clear photos of the issue.

 - Once the issue is reviewed and approved, we will provide further instructions for the return. Refunds Refunds will be processed only after the returned item has been received and inspected by our team. For approved returns, the eligible product amount will be refunded through the original payment method.